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FREQUENTLY ASKED QUESTIONS (FAQ)

How Do You Play?

It's easy!

  • Purchase your tickets for the weekly and progressive jackpot draw.
  • If you win the weekly draw, you will be contacted and asked to select a playing card.
  • Once your selected card is revealed, if it is the Ace of Spades, you win both the weekly prize and the progressive jackpot.
  • If the Ace of Spades is not revealed, the progressive jackpot continues to grow for the next draw.

DON'T FORGET!

  • Buy your tickets every week and try to Catch the Ace!
  • The Progressive Jackpot gets larger each week while your odds of Catching the Ace increase
  • Watch the Progressive Jackpot grow every day and every week
  • Get the details about Weekly Prize winners from the website www.RaceToAce.ca

Are my tickets automatically entered in every draw?

The weekly jackpot is reset every week so you need to purchase tickets weekly to be eligible for the current week's draw and a chance to win the progressive jackpot.

Do overturned cards stay overturned?

Yes, each week the weekly winner's card is revealed. As more cards are overturned the odds increase of the Ace of Spades being selected to win the progressive jackpot.

Can multiple people select the same card?

Card selection only occurs after a player wins the weekly draw. Each week, one ticket number is randomly drawn to determine the weekly winner. The weekly winner is then contacted and asked to select a card from the remaining unrevealed cards.

If a card has not yet been revealed, it may be selected by more than one weekly winner over the course of the raffle. Once a card is revealed, it is removed from play and is no longer available for selection in future draws.

  • If the Ace of Spades is revealed, the winner receives the Weekly Prize + the

Progressive Jackpot, and the raffle concludes.

  • If another card is revealed, 30% of that week’s ticket sales are added to the Progressive Jackpot, and the next week’s draw continues.
  • After 52 Weeks, if there is only one card left, is that weekly winner the winner of the progressive jackpot?

Absolutely correct! If we get to week 52 and the Ace of Spades is the only card left that has not been overturned, then the winner of that weekly draw will also win the progressive jackpot!

Is Catch the Ace the same game as Chase the Ace?

Yes, both games are the same

How is the prize split?

Weekly ticket sales are split into three portions:

  • 20% for the Weekly Prize jackpot
  • 30% for the Progressive Chase the Ace Jackpot
  • 50% to the Rotary Club of Lethbridge
  • What kind of deck is used?

A standard 52 card deck is used, without Jokers.

How do you generate the ticket numbers?

Your raffle ticket numbers are generated via an automated process upon completion of your ticket order. Once your order has been processed, you will receive an email receipt containing a summary of your order and your raffle ticket number(s).

When will I receive my ticket numbers?

Once your order has been processed you will receive an email receipt containing a summary of your ticket order and your weekly raffle ticket number(s).

What if I did not receive an email with my numbers?

It can take up to approximately 10 minutes to receive your confirmation e-mail. Please check all your spam/junk folders to see if the e-mail landed there. If you have still not received an email with your numbers, please email us at rotarycluboflethbridge@gmail.com

How do you select the winner?

Winning Catch the Ace tickets are selected from the pool of purchased Catch the Ace ticket numbers via an automated, random number generator.

Do I have to be present at the contest drawing to win?

No. All contest winners will be notified via email and phone shortly after the drawing.

What should I do if I believe I have a winning raffle ticket?

Check back each week to see the winner of the weekly raffles. If you believe you have the winning number, please

contact rotarycluboflethbridge@gmail.com

Is my payment secure?

The security of your transaction is our number one priority. We use an extended validation secure socket layer connection with 256-bit encryption to secure your data. We also employ the most secure encryption available and support both SHA-1 and SHA-2 algorithms. With 2048-bit encryption used in our root certificates, our hybrid cryptosystem benefits from the best features of both symmetric and asymmetric encryption. Yes, your transaction is secure!

What methods of payment do you accept?

We currently accept Visa and MasterCard. We do not accept cash, cheques, money orders, or PayPal.

I didn't receive my confirmation e-mail. What should I do?

It can take up to approximately 10 minutes to receive your confirmation e-mail. Please check all your spam/junk folders to see if the e-mail landed there. If you still have not received it, please email rotarycluboflethbridge@gmail.com and we'll resend it.

I cannot access RACETOACE.CA What should I do?

Per AGLC (Alberta Gaming, Liquor and Cannabis) regulations – you must be located within the province of Alberta at the time of your ticket purchase. Your device's locations services must be turned on to verify your location prior to entry to the online Catch the Ace sales platform. Users must also agree to all Terms and Conditions outlined.

Why does RACETOACE.CA require my location?

Per AGLC regulations – you must be located within the province of Alberta at the time of your ticket purchase. Your current devise’s location will confirm your eligibility.

What if I already selected "Don't Allow"?

Reloading the web page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your devise’s settings to allow it. See Enable Device Location Services Section.

What if I receive one of the following prompts?

    • "You must allow your browser to share your location to purchase tickets. Please enable location services for this browser and try again."
    • "Location information is unavailable. In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."
    • "The request to get user location timed out. In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."
    • "An unknown error occurred while attempting to determine your location... In order to purchase tickets your location must be able to be determined. Please enable location services for this browser and try again."

These prompts are related to your devise’s Location setting. You may have told your browser to never share your location. You have to change that setting before continuing with your ticket order. See Enable Device Location Services Section.

  • Enable Device Location Services

Select from the devices below, to enable your access to the E-Commerce site - iOS Mobile Device, MacOS Desktop, Windows, Android Smartphone. Instructions for each are provided below.

iOS Mobile devices

  • Go to the Settings App.
  • Go to 'Privacy'.
  • Go into 'Location Services'.
  • Ensure 'Location Services' are on.
  • Scroll down and click 'Safari Websites'.
  • Make sure that Allow Location Access is set to "While Using the App." Chrome has the same setting if you are using that instead.

MacOS Desktop

  • Open 'System Preferences'
  • Select 'Security & Privacy'
  • Select 'Privacy' tab
  • Ensure 'Location Services' is checked
  • If it is not checked click the lock icon in bottom right corner of that window to make changes
  • Enter in your Username and password
  • Check The 'Enable Location Services' checkbox
  • If it is checked look at the list of allowed applications and make sure the web browser, you are using is also checked. Note that Chrome will not show up here, but Safari and Firefox will

If Locations is on, you may have previously blocked the RACETOACE.CA site from using locations. To Unblock it:

Mac Safari

  • Go to RACETOACE.CA
  • From the Top Browser Menu select Safari-Settings for this website

  • In the Pop Up under Location select 'Allow'

Mac Chrome

  • Go to RACETOACE.CA
  • Click 'Buy Now'
  • Received the Geolocation error
  • In Chrome address bar there is an icon that looks like a compass/target with a small red X on it
  • Click this icon
  • On the window that opens, click the 'Clear these settings for future visits'
  • Click 'Done'
  • Go to RACETOACE.CA
  • Click 'Buy Now'

Mac Firefox

  • Go to RACETOACE.CA
  • From the Top Menu select 'Tools' – 'Page info'
  • Click 'Permissions' Tab
  • Under 'Access Your Location' select 'Allow'
  • Retry your purchase on RACETOACE.CA

Android Based Smart Phones

Check if location services is turned on

  • Go to 'Settings' App
  • Go to 'Location' and make sure that it is on.
  • This can vary by version or smartphone model
  • On most Android Phones you can also pull down from the top of the screen to show several clickable settings, 'Location' is usually available there also.

If Locations is on, you may have previously blocked the RACETOACE.CA site from using locations. To Unblock it:

  • Open Chrome
  • Click on the three vertical dots in the top right corner
  • Select 'Settings'
  • Under 'Advanced' select 'Site Settings'
  • Select 'Location'
  • Upper right, click the magnifying glass
  • Type RACETOACE.CA
  • If it appears in the search results click it
  • Click the 'Clear & Reset' button that appears
  • Retry your purchase on RACETOACE.CA

Windows Desktop Windows Chrome

  • Go to RACETOACE.CA
  • Click 'Buy Now'
  • In Chrome address bar there is an icon that looks like a compass/target with a small red X on it
  • Click this icon
  • In the window that opens, click the 'Clear these settings for future visits'
  • Click 'Done'
  • Go to RACETOACE.CA
  • Click 'Buy Now'

Microsoft Edge

  • Go to RACETOACE.CA
  • Click on the three vertical dots in the top right corner of the web browser
  • Click 'Advanced'
  • Under 'Website Permissions' click 'Manage Permissions'
  • Locate RACETOACE.CA and select it
  • Click 'Clear Permissions'
  • Retry your purchase on RACETOACE.CA

Windows Firefox

  • Go to RACETOACE.CA
  • Right click an empty area on the page and select 'View Page Info'
  • Click the 'Permissions' Icon
  • Under 'Access Your Location' select 'Allow'
  • Retry your purchase on RACETOACE.CA